Shipping & Handling.
Online Order and Fulfillment Policies on NevionPoint.com
Nevion Point offers two great options for your online purchase: pick your order up at a store near you OR have it shipped to you.
Nevion Point offers two great options for your online purchase: pick your order up at a store near you OR have it shipped to you.
Buy Online, Pick Up In Store
At Nevionpoint.com, you can view the availability status at a store near you and make your purchase online. Then, all you have to do is stop by and pick up your order at the store.
- Find a store near you
- Select the item(s) you’d like to purchase
- Choose the “Pick up in Store” option
- Add the item(s) to your cart
- Review your order and complete your purchase
- You will receive a confirmation email (this is not a receipt; this does not mean your order is ready to pick up—we’re letting you know we’re processing your order)
- You will receive a second email a short time later indicating your order is ready to pick up—the amount of time will vary; please wait until you’ve received this to come pick up your order
- Please bring a valid photo ID, such as a driver's license, to the store.
- Once you arrive, call your local Nevion Point phone number and a team member will bring your items to your vehicle.
We will hold your order for three days, after which it may be cancelled and refunded.
Important Note
In the event that the cardholder is unable to personally pick up the order (such as the order being placed at a store in another state for a family member), please designate a pick up person in checkout while placing your order.
At Nevionpoint.com, you can view the availability status at a store near you and make your purchase online. Then, all you have to do is stop by and pick up your order at the store.
- Find a store near you
- Select the item(s) you’d like to purchase
- Choose the “Pick up in Store” option
- Add the item(s) to your cart
- Review your order and complete your purchase
- You will receive a confirmation email (this is not a receipt; this does not mean your order is ready to pick up—we’re letting you know we’re processing your order)
- You will receive a second email a short time later indicating your order is ready to pick up—the amount of time will vary; please wait until you’ve received this to come pick up your order
- Please bring a valid photo ID, such as a driver's license, to the store.
- Once you arrive, call your local Nevion Point phone number and a team member will bring your items to your vehicle.
We will hold your order for three days, after which it may be cancelled and refunded.
Important Note
In the event that the cardholder is unable to personally pick up the order (such as the order being placed at a store in another state for a family member), please designate a pick up person in checkout while placing your order.
Special Orders
If you’re looking for an item that’s not in stock, your local Nevion Point store can help. Just call or stop by for more details.
*Each item you add to your cart will give you a choice of available shipping options, which may include Standard Ground,
Two Day or Next Day.
If you’re looking for an item that’s not in stock, your local Nevion Point store can help. Just call or stop by for more details.
*Each item you add to your cart will give you a choice of available shipping options, which may include Standard Ground,
Two Day or Next Day.
Nevion Point Orders
Frequently Asked Questions About Nevion Point OrdersWhat do I do if I receive a processing error for my payment?
Failed Authorizations and Payment Declines
You may need to contact your financial institution for assistance on declined payments. You are always welcome to submit an alternate payment method for your order if you are unable to resolve the payment issue with your financial institution in a timely manner.
Common reasons for failed payment authorizations:
- The billing address you are providing does not match what your financial institution has on file.
- The security code CID/CVV is incorrect for the credit card number you have provided.
- All lines to your financial institution could be temporarily busy.
- Daily withdrawal or purchase limits.
- Insufficient funds.
Note: Some financial institutions have been known to hold these authorizations for 7-10 business days.
Why does my order say “Error. There was a problem processing your payment. Please try again”?
At the time an order is placed, our system first verifies the funds are available, then validates the credit card information you submitted. If the entered information fails to coincide with what is on file for the credit card, our security system will deny the order and credit the amount back. The verified funds will be “Pre-Auth” on your account. Your credit card company/bank will usually release the funds back to your account within the same day. The pending dollar will drop off your account usually in a couple days. Regrettably, we have no access to the reason why the credit card information doesn't coincide.
Please make sure the following information is entered correctly on the checkout page when placing the order:
- Credit or Debit Card number.
- The card expiration date.
- The CID number.
- The exact Name and Billing Address as it is printed on your Credit Card statement.
Errors in any of this information will cause the order to be rejected.
Please contact your credit card institution for information.
Why do you need my phone number during checkout?
Nevion Point uses your phone number as a reference for all warranties. Your phone number used at checkout will not be used for any marketing activity or released to third parties, with the exception of being provided to third party delivery partners if the Same-Day delivery option is selected. This allows you to receive text order and delivery updates, and these communications will only occur until the order has been fulfilled.
Can I pay by check? Can I order items COD?
The Nevion Point Online Store only accepts major credit cards and Nevion Point gift cards as payment. Any of our more than 6,000 store locations will also gladly accept cash and checks.
Shipping & Delivery
Next Day Shipping
What is Next Day Shipping?Nevion Point is pleased to offer Next Day Home Shipping on over 100,000 products available on Nevionpoint.com.
When do I have to place my order to receive Next Day Home Shipping?For your convenience, an easy-to-use order countdown is included anywhere a Next Day Home Shipping estimate is shown (all product, My Cart, and Checkout pages). Next Day Home Shipping eligibility is based on daily order cutoff time which varies by location, product, and availability. Final eligibility and estimated delivery date is calculated during the Delivery step of Checkout.
How do I qualify for Free Next Day Shipping?Most orders totaling $35 or more (excluding any core charges) qualify for free shipping or Free Next Day Home Shipping to eligible addresses. Item cancellations that bring your order total below the $35 minimum and special order items may also impact Next Day Home Shipping eligibility and cost. Oversized items, items requiring special handling, and some shipments to Alaska or Hawaii are not eligible for Free Next Day Home Shipping.
Why doesn’t my order qualify for Next Day Home Shipping?Not all delivery addresses are eligible for Next Day Home Shipping. Final eligibility for estimated Next Day Home Shipping is calculated during the Delivery step of Checkout. Your delivery estimate may change during your shopping experience based on items added to your cart.
What if my Next Day Home Shipping order does not arrive on the estimated delivery date?All delivery dates shown on NevionPoint.com are estimates, and it is not possible to guarantee a delivery date. Orders can be delayed due to carrier delays, natural disasters, and other unforeseen circumstances beyond our control.
Same Day ShippingWhen should I expect my Same Day order to arrive?Same Day delivery orders will be delivered on or before the estimated time shown in checkout when you place your order, which may change based on weather, weight, product availability, shipping address, and geographic limitations.
Why is Same Day shipping not an option in my area?Only predetermined markets and orders occurring within Same Day-activated zip codes qualify for Same Day shipping, and this option will not be displayed for orders outside of these designated shipping areas.
How much is Same Day shipping for my order?Same Day shipping costs are determined on a by-order basis, dependent on weight and dimensions of the items ordered. All final shipping fees and arrival times for Same Day shipping are reported at checkout.
Why is there an option to tip for Same Day Delivery?Same Day Delivery order drivers are contracted through a third-party organization and are not Nevion Point employees. For that reason, tipping your delivery driver is encouraged to demonstrate your appreciation for their prompt service, but is always optional. This tip goes directly to the driver, not to NevionPoint or their third-party delivery platform partner. Tips are also not refundable in the case that your order needs to be returned.
What do I do if I receive a processing error for my payment?
Failed Authorizations and Payment Declines
You may need to contact your financial institution for assistance on declined payments. You are always welcome to submit an alternate payment method for your order if you are unable to resolve the payment issue with your financial institution in a timely manner.
Common reasons for failed payment authorizations:
- The billing address you are providing does not match what your financial institution has on file.
- The security code CID/CVV is incorrect for the credit card number you have provided.
- All lines to your financial institution could be temporarily busy.
- Daily withdrawal or purchase limits.
- Insufficient funds.
Note: Some financial institutions have been known to hold these authorizations for 7-10 business days.
Why does my order say “Error. There was a problem processing your payment. Please try again”?
At the time an order is placed, our system first verifies the funds are available, then validates the credit card information you submitted. If the entered information fails to coincide with what is on file for the credit card, our security system will deny the order and credit the amount back. The verified funds will be “Pre-Auth” on your account. Your credit card company/bank will usually release the funds back to your account within the same day. The pending dollar will drop off your account usually in a couple days. Regrettably, we have no access to the reason why the credit card information doesn't coincide.
Please make sure the following information is entered correctly on the checkout page when placing the order:
- Credit or Debit Card number.
- The card expiration date.
- The CID number.
- The exact Name and Billing Address as it is printed on your Credit Card statement.
Errors in any of this information will cause the order to be rejected.
Please contact your credit card institution for information.
Why do you need my phone number during checkout?
Nevion Point uses your phone number as a reference for all warranties. Your phone number used at checkout will not be used for any marketing activity or released to third parties, with the exception of being provided to third party delivery partners if the Same-Day delivery option is selected. This allows you to receive text order and delivery updates, and these communications will only occur until the order has been fulfilled.
Can I pay by check? Can I order items COD?
The Nevion Point Online Store only accepts major credit cards and Nevion Point gift cards as payment. Any of our more than 6,000 store locations will also gladly accept cash and checks.
Shipping & Delivery
All delivery dates shown on NevionPoint.com are estimates, and it is not possible to guarantee a delivery date. Orders can be delayed due to carrier delays, natural disasters, and other unforeseen circumstances beyond our control.
Same Day delivery orders will be delivered on or before the estimated time shown in checkout when you place your order, which may change based on weather, weight, product availability, shipping address, and geographic limitations.
Only predetermined markets and orders occurring within Same Day-activated zip codes qualify for Same Day shipping, and this option will not be displayed for orders outside of these designated shipping areas.
Same Day shipping costs are determined on a by-order basis, dependent on weight and dimensions of the items ordered. All final shipping fees and arrival times for Same Day shipping are reported at checkout.
Same Day Delivery order drivers are contracted through a third-party organization and are not Nevion Point employees. For that reason, tipping your delivery driver is encouraged to demonstrate your appreciation for their prompt service, but is always optional. This tip goes directly to the driver, not to NevionPoint or their third-party delivery platform partner. Tips are also not refundable in the case that your order needs to be returned.
Shipping Restrictions
Can I qualify for free shipping?
You can qualify for free ground shipping on most orders totaling $35 or more (excluding any core charges). If an item does not qualify for free shipping, you will be notified at or before checkout. The following attributes disqualify an item for free shipping eligibility:
- Oversized items or items requiring special handling
- Some shipments to Alaska or Hawaii
- Items that are not in stock
Why is ground shipping the only method available for my Ship to Home order?
Due to federal transportation regulations and shipping carrier policy, some items are restricted to groundmethods for Ship to Home delivery. These items will display only one available shipping method option during checkout.
Can I qualify for free shipping?
You can qualify for free ground shipping on most orders totaling $35 or more (excluding any core charges). If an item does not qualify for free shipping, you will be notified at or before checkout. The following attributes disqualify an item for free shipping eligibility:
- Oversized items or items requiring special handling
- Some shipments to Alaska or Hawaii
- Items that are not in stock
Why is ground shipping the only method available for my Ship to Home order?
Due to federal transportation regulations and shipping carrier policy, some items are restricted to groundmethods for Ship to Home delivery. These items will display only one available shipping method option during checkout.
Addresses
Can I have my order shipped to a location outside of the United States?
Nevion Point ships to locations within the 50 United States and Puerto Rico. Shipment to international addresses, including Canada and Mexico,
Can I have my order shipped to a different address than my home address?
Yes, you can enter a different shipping address during the checkout process.
Can I have parts shipped to an APO or FPO address?
Nevion Point does not currently offer shipping— by USPS or any other carriers— to APO or FPO addresses or to any of the U.S Territories. We are keeping an eye on requests for this service for future consideration. Please check back with us.
Can I have parts delivered to a PO Box?
Currently, orders shipping from Nevion Point cannot be delivered to Post Office boxes. A physical street address is required.
Can I have my order shipped to a location outside of the United States?
Nevion Point ships to locations within the 50 United States and Puerto Rico. Shipment to international addresses, including Canada and Mexico,
Can I have my order shipped to a different address than my home address?
Yes, you can enter a different shipping address during the checkout process.
Can I have parts shipped to an APO or FPO address?
Nevion Point does not currently offer shipping— by USPS or any other carriers— to APO or FPO addresses or to any of the U.S Territories. We are keeping an eye on requests for this service for future consideration. Please check back with us.
Can I have parts delivered to a PO Box?
Currently, orders shipping from Nevion Point cannot be delivered to Post Office boxes. A physical street address is required.
Delivery Times
When will I get my order?
All delivery dates shown on the site are estimates; it is not possible to guarantee a delivery date. Generally, when an order is shipped via Standard Ground, your order will arrive in 3 to 5 days (excluding weekends and holidays). Estimated delivery dates will be available on the checkout page. The email you received confirming your shipment contains a link to tracking.
Will I have my choice of Standard, Priority or Expedited shipping for every item I purchase?
No— every item you purchase for delivery will show you all available shipping options, but it is possible that not all options will be available, depending on the item.
When will I get my order?
All delivery dates shown on the site are estimates; it is not possible to guarantee a delivery date. Generally, when an order is shipped via Standard Ground, your order will arrive in 3 to 5 days (excluding weekends and holidays). Estimated delivery dates will be available on the checkout page. The email you received confirming your shipment contains a link to tracking.
Will I have my choice of Standard, Priority or Expedited shipping for every item I purchase?
No— every item you purchase for delivery will show you all available shipping options, but it is possible that not all options will be available, depending on the item.
Tracking a Package
Can I see where my package is while it’s on the way?
A link for package tracking is included in the email confirming the shipment of your order. You may also log in at Nevionpoiny.com, select “My Account” and then “My Orders” to track a specific shipment.
Can I see where my package is while it’s on the way?
A link for package tracking is included in the email confirming the shipment of your order. You may also log in at Nevionpoiny.com, select “My Account” and then “My Orders” to track a specific shipment.
Payment Options
What payment options are available for Nevion Point orders?
- Visa
- Mastercard
- Discover
- American Express
- JCB
- Paypal
- Camcor Products Gift Card (Note: you cannot use a gift card to purchase another gift card)
- Klarna
How is my credit card processed when I order online?
At the time you place an online order, the credit card information you provided will be validated and the system will verify that sufficient funds are available in your account. If any of the information provided during checkout fails to coincide with the information on file for the credit card used, the order will not be completed.
When will I be charged for an online order?
The payment method selected will be charged when your order ships. If in-store pickup is selected, the payment method will be charged when the order is designated ready for pickup. If the order is not picked up within 10 days, a full refund will be issued to your original payment method.
What is a security code? - Card Identification Number (CID) or Card Verification Value (CVV)
In our ongoing effort to provide a secure shopping experience, the CID or CVV from the selected credit or debit card is required each time an order is placed with that payment method. Nevion Point does not store this security number.
The CID for Visa, MasterCard, and Discover cards is a 3-digit number located on the back of the card, printed on the signature panel immediately following the account number. The CID for American Express cards is a 4-digit number located on the front of the card, printed just above the account number.
Can I split order payment between multiple credit cards?
No more than one credit card or debit card can be used on a single NevionPoint.com order. It is also not possible split orders between a credit or debit card and an additional payment method,
What payment options are available for Nevion Point orders?
- Visa
- Mastercard
- Discover
- American Express
- JCB
- Paypal
- Camcor Products Gift Card (Note: you cannot use a gift card to purchase another gift card)
- Klarna
How is my credit card processed when I order online?
At the time you place an online order, the credit card information you provided will be validated and the system will verify that sufficient funds are available in your account. If any of the information provided during checkout fails to coincide with the information on file for the credit card used, the order will not be completed.
When will I be charged for an online order?
The payment method selected will be charged when your order ships. If in-store pickup is selected, the payment method will be charged when the order is designated ready for pickup. If the order is not picked up within 10 days, a full refund will be issued to your original payment method.
What is a security code? - Card Identification Number (CID) or Card Verification Value (CVV)
In our ongoing effort to provide a secure shopping experience, the CID or CVV from the selected credit or debit card is required each time an order is placed with that payment method. Nevion Point does not store this security number.
The CID for Visa, MasterCard, and Discover cards is a 3-digit number located on the back of the card, printed on the signature panel immediately following the account number. The CID for American Express cards is a 4-digit number located on the front of the card, printed just above the account number.
Can I split order payment between multiple credit cards?
No more than one credit card or debit card can be used on a single NevionPoint.com order. It is also not possible split orders between a credit or debit card and an additional payment method,
Order Cancellation
Is it possible for me to cancel my online order?
If for some reason you need to cancel an order made on Nevion Point, please contact Online Order Support directly at 1.740-300-1110, option 1.
Pick Up In-Store Orders may be cancelled at any time. Ship to Home orders may be cancelled any time before the order is boxed for delivery.
Same Day orders are not able to be cancelled after the order has been placed due to the rapid nature of their processing and delivery. When a Same Day order is placed, you will need to wait for the order to be delivered and then return it to the store to receive a refund or perform an exchange. Tips for Same Day orders are provided directly to the delivery driver and are not refundable, as the delivery will still be completed.
Is it possible for me to cancel my online order?
If for some reason you need to cancel an order made on Nevion Point, please contact Online Order Support directly at 1.740-300-1110, option 1.
Pick Up In-Store Orders may be cancelled at any time. Ship to Home orders may be cancelled any time before the order is boxed for delivery.
Same Day orders are not able to be cancelled after the order has been placed due to the rapid nature of their processing and delivery. When a Same Day order is placed, you will need to wait for the order to be delivered and then return it to the store to receive a refund or perform an exchange. Tips for Same Day orders are provided directly to the delivery driver and are not refundable, as the delivery will still be completed.
Missing Orders
My order should have been here by now. How can I be sure it isn’t lost or stolen?
Missing orders, missing parts, wrong order or damaged packages must be reported to Nevion Point within 48 hours of the shipping carrier confirming that the order was delivered.
First, check the tracking number included in your confirmation email. You can also log into NevionPoint.com, select “My Account” and then “My Orders” for this information. Once you have confirmed the delivery was completed, check with everyone in your household to make sure someone else didn’t receive the package. Look behind any bushes or furniture near the delivery location, and if necessary, check with your neighbors.
Next, contact NevionPoint/Online Order Support by phone, chat or email. We will note on the order record that the delivered package is missing or possibly stolen from the location and file a Missing Package Report on your behalf with the shipping carrier. This does not guarantee your order will be replaced or refunded. Please understand: NevionPoint is not responsible for replacing or refunding any order that shows to be delivered in shipping carrier's tracking. The security of deliveries becomes the responsibility of the customer once the order reaches the addressed location. Neither UPS, FedEx nor Nevion is responsible to replacing product that is missing or stolen from the delivery location. Only after UPS and FedEx investigates and accepts the claim as mis-delivered can a refund be considered. If UPS/FedEx validates the delivery was completed as indicated, no reimbursement will be issued.
My order should have been here by now. How can I be sure it isn’t lost or stolen?
Missing orders, missing parts, wrong order or damaged packages must be reported to Nevion Point within 48 hours of the shipping carrier confirming that the order was delivered.
First, check the tracking number included in your confirmation email. You can also log into NevionPoint.com, select “My Account” and then “My Orders” for this information. Once you have confirmed the delivery was completed, check with everyone in your household to make sure someone else didn’t receive the package. Look behind any bushes or furniture near the delivery location, and if necessary, check with your neighbors.
Next, contact NevionPoint/Online Order Support by phone, chat or email. We will note on the order record that the delivered package is missing or possibly stolen from the location and file a Missing Package Report on your behalf with the shipping carrier. This does not guarantee your order will be replaced or refunded. Please understand: NevionPoint is not responsible for replacing or refunding any order that shows to be delivered in shipping carrier's tracking. The security of deliveries becomes the responsibility of the customer once the order reaches the addressed location. Neither UPS, FedEx nor Nevion is responsible to replacing product that is missing or stolen from the delivery location. Only after UPS and FedEx investigates and accepts the claim as mis-delivered can a refund be considered. If UPS/FedEx validates the delivery was completed as indicated, no reimbursement will be issued.
European Delivery
We have entered into an agreement with various couriers whereby our customers in the UK, Republic of Ireland and mainland Europe wishing to purchase from us can enter into a contract with our couriers to have products shipped to those countries.
Delivery costs to non-US destinations are calculated on an order by order basis and is dependent on the delivery destination and value
of the goods ordered. The delivery cost will be advised at the time of placing your order online.
